FAQ

HOW FAR IN ADVANCE SHOULD WE BOOK OUR WEDDING/EVENT CAKE & DESSERTS?

Our motto is that it's never too early to book with us! In normal times, we book as early as a year in advance and work on a first come, first serve basis. Once you've secured your date with a deposit, you're in the books! We are a one-woman team and have a very limited volume of cakes we can create and deliver per week, so the earlier you book, the better!

WHAT CAKE FLAVORS DO YOU OFFER?

Vanilla

Chocolate Lovers

Lemon Cream

Strawberries & Cream

Raspberry White Chocolate

Blueberry Lemon

Earl Grey

Salted Caramel

Cookies & Cream

Coconut Lime

S'mores

Chocolate Peanut Butter

Pink Champagne (additional costs apply)

Order a Cake Tasting Box

HOW MANY CAKE FLAVORS CAN I CHOOSE?

You can choose one flavor per cake tier (ex: 4-tier cake can be up to 4 different flavors). For weddings, we suggest choosing your favorite flavor for the tier you plan to make the traditional "first cut". ❤

For dessert table items such as cupcakes & cookies, we typically allow one flavor per dozen, but recommend sticking to 1-2 flavors overall, especially for large event. You don't want to overwhelm your guests with too many choices, or worse, not enough of each flavor to go around!

DO YOU OFFER CAKE STAND & PLATTER RENTALS?

Chocodella does not offer rentals for cake stands, platters, or other serving ware. If there's a special cake stand required to complete the look of your cake (such as a gravity-defying cake spacer, for example), we will take care of sourcing & ordering it. The cost including any duties and shipping will be added to your final invoice. 

DO YOU OFFER CUSTOM CAKE TOPPERS?

We do! We're so lucky to have Ottawa-based Creative Sentiments by Joelle as our official supplier for custom toppers! She can create lovely toppers of all kinds with your names, initials, or any other message you'd like!

Have your own special topper you'd like to use instead? No problem! We simply ask that you come drop it off at least one week before pick-up or delivery so we can take cake of placing it on the cake at the right moment!

DO YOU OFFER DELIVERY & SET UP?

Delivery & Set Up within the city limits of Gatineau and Ottawa is $100. Delivery is required for all cakes that are 3+ tier or larger as they require assembly and set up on-site. Additional charges apply to deliveries outside of Gatineau & Ottawa city limits.

** For customers who choose the free pick-up option, please note that Chocodella is not responsible for any damages to the cake once it leaves our premises. We highly recommend two people for pick-up.

WHAT IS YOUR CANCELLATION & REFUND POLICY?

Online and custom orders can be cancelled and refunded up to 2 weeks prior to your pickup date, less a $10 cancellation fee.

All deposits are non-refundable. Wedding and custom cake orders cancellations can be made up to two weeks prior to your pick-up/delivery date. In the event that something occurs to affect your scheduled event date, please contact us to discuss available options.

GET IN TOUCH WITH US FOR A QUOTE